2025-11-10
Capgemini’s legacy tech fallout inspires integration blitz
When global IT services leader Capgemini began confronting the growing challenges of legacy technology, the company realized that true innovation required more than just system upgrades—it needed a complete reinvention of how its enterprise operated. Determined to modernize at global scale, Capgemini launched a structured transformation that would unify data, streamline processes, and speed up decision-making across dozens of countries.Through phased rollouts, disciplined release governance, and close collaboration among teams, the company harmonized service request tracking, contract management, and real-time reporting. The result: faster insights, stronger financial controls, and an integrated operations backbone that reflects the same innovation Capgemini delivers to its clients. Today, its modernization journey is recognized internally as a blueprint for enterprise integration success.Connecting, consolidating, and creatingFounded in 1967 as an enterprise management and data processing company, Capgemini has mushroomed into a multinational specializing in strategy and application development, operations, and engineering.As it worked on a new way to integrate systems and automate processes, the company chose the world’s leading enterprise resource planning (ERP) vendor, SAP, as a partner, due largely to its consistency with providing a roadmap aligned with Capgemini’s needs.Notably, Capgemini cited SAP’s history of providing solutions that could enrich all business processes within the company, as well as meeting the full spectrum of customer requests.While continuously enhancing its products, SAP impressed Capgemini by serving millions of clients through reliability and widespread adoption.The planned initiative would realize Capgemini’s goals by enhancing analytics and providing other insights by using artificial intelligence (AI) automation.Among the tools utilized would be SAP’s Business Technology Platform (BTP), known for connecting and consolidating legacy systems with cloud applications and services, while building new business applications and processes, optimizing resource allocations across each client’s enterprise.In keeping with the objective, the private cloud edition of customized ERP platform SAP S/4HANA would augment financial management, service delivery, and customer relationships.With SAP’s SuccessFactors solution centralizing Capgemini’s hire-to-retire data, the aim of SAP Analytics Cloud would be delivering real-time dashboards to monitor key performance indicators (KPIs), including service delivery times, and profits and losses.Through the use of AI and machine learning (ML), Capgemini would be able to streamline customer support inquiries, directing each to the appropriate team, speed human resources (HR) processes, and implement predictive maintenance, alerting service specialists about potential issues before problems escalated.Personalized efficiencyThe new technology was deployed in waves in different parts of the world. By the time the project was completed in July of 2024, the number of end users numbered more than 340,000!The end-to-end integration with cloud-based solutions has finally enabled Capgemini to consolidate data in the way that the company envisioned. After decreasing manual intervention by 40%, the company can boast of enhancing operational efficiency with automated workflows and integrated systems.In less than a year, Capgemini’s management teams have been positioned to make proactive business decisions due to the unprecedented level of agility.Meanwhile, the time spent on application maintenance has been reduced by more than 50%, limiting the necessity of IT teams to manually intervene in generating reports and moving data.The transformation “has been a game-changer for us,” said Vijayanand Rajagopal, Capgemini’s lead global application liaison for SAP technologies and databases. “It has streamlined our processes, reduced integration complexities, and enhanced data flow.” Among the other striking achievements: a 50% increase in relevant data availability and a 40% upgrade in the amount of time required to bring a concept to market.And as demands in the various markets change, Capgemini can swiftly respond to the individual client’s needs.“We can now focus on business priorities rather than technical complexity,” noted Rajagopal.For altering the course of application integration, Capgemini was selected as a winner of the 2025 SAP Innovation Awardin the Transportation Titan category. You can learn more about what the company did to earn this coveted award in their Innovation Awards pitch deck. Capgemini has since announced an expansion of its partnership with SAP to utilize the broad range of AI tools to continue improving business outcomes and transforming operations.
